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Important notice

Deposit and cancellation policy.

A deposit of 50% of the service fee secures appointments and services at Prijorità Healthcare. This page explains what that means, why we ask for it, and how cancellations are handled.

In effect since 1 October 2026: a 50% deposit

A deposit of 50% of the service fee confirms your booking. It is part of what you pay, not an extra charge, and is deducted from the final amount due.

Important appointment information

  • Appointments are strictly non-transferable and may only be attended by the person for whom the appointment was originally booked.
  • All clients are required to bring a valid ID card or identification document to every appointment. This must be presented to reception upon arrival.

Why we ask for a deposit

Prijorità Healthcare requires a deposit of 50% of the service fee to secure all appointments and services. The deposit policy helps us to:

  • Reduce missed appointments and no-shows
  • Minimise last-minute cancellations and rescheduling
  • Safeguard the time reserved specifically for each client
  • Respect the time and availability of our clinicians and healthcare professionals
  • Allow cancelled appointments to be offered to other clients who may be waiting
  • Improve appointment availability and reduce waiting times
  • Ensure the smooth and efficient running of our clinical services
  • Maintain fairness and consistency for all clients using our services

How the deposit works

The deposit is 50% of the fee for the service you are booking. It forms part of the total cost and is deducted from the final amount due, so it is not an additional charge.

A booking is only considered confirmed once the deposit has been received.

24-hour cancellation policy

A minimum of 24 hours’ notice is required should you need to cancel or reschedule your appointment.

Where less than 24 hours’ notice is provided, or where a client does not attend the scheduled appointment, the deposit may be retained and a new deposit may be required to secure another appointment.

Exceptional circumstances

We appreciate that exceptional or unforeseen circumstances may occasionally arise. Such circumstances may be considered by the clinic on a case-by-case basis at its discretion.

Terms and conditions

Terms and conditions apply. Specific cancellation conditions may vary depending on the service or appointment booked, and full applicable terms are communicated as part of the booking process.

By confirming an appointment and paying the required deposit, the client acknowledges and agrees to Prijorità Healthcare’s applicable booking, deposit and cancellation terms.

Thank you for your understanding

We appreciate your understanding and cooperation. This policy enables us to protect valuable clinical time while providing fair and timely access to our services for all clients.

Questions about the policy?

Our reception team can confirm the deposit for a particular appointment and explain how payment is arranged, before you commit to anything.

Request a booking